Customer Services Advisor

Essex, Permanent, £17-19K
Reference: AJ0768

The Role
The Customer Service Advisor role is to provide the highest quality customer service to new, existing and prospective customers. This role also provides general administrative duties, research, and carrying out other duties that allow the sales team to focus on selling and the Account Managers to support the accounts.

Main Responsibilities
• Dealing with telephone and email enquiries
• Liaise with relevant individuals re new enquiries/orders to be fulfilled
• Driver assistance
• Help promote the company and inform customers about services that could suit them
• Receiving and confirming orders with clients
• Data entry/order processing into Weighsoft database (new software soon to be introduced)
• Provide cover for when Sales Coordinators are absent as and when required
• Provide cover for other team Customer Service Advisors as and when required
• Provide assistance to the Transport Department as and when required

Essential Skills/experience
• Good verbal and written communication skills
• PC literate with a working knowledge of Word and PowerPoint and Excel
• Ability and willingness to use their own initiative
• Confident and professional
• Good time management
• Excellent attention to detail
• Reliable & Trustworthy A 'can do' attitude
• The ability to multitask in a fast-paced environment
• Knowledge of Waste Management Industry
• Driving Licence

Candidates without the mentioned experience will not be considered for this position. Please read the specification carefully to avoid disappointment.
By applying for this position, the job seeker, authorise Ace Recruitment to represent you to clients and seek work on your behalf
Due to a high volume of applications we can only make contact with successful applicants.

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